Refunds

Refunds

Last updated 14 November 2026

The public Flow Audit is free. A previously purchased assessment keeps the price and scope agreed at purchase. Other downloads, guidance and subscriptions are not for sale on the Flow websites today. The terms shown at checkout match this policy.

Digital downloads

Downloads such as the Flow book can be refunded within 14 days of delivery.

Services

Services such as the Flow Audit and implementation can be fully refunded before work begins. After work begins, any prepaid work not yet performed is handled as set out in the scope you signed.

Subscriptions

Enrollment is not open. Billing terms are confirmed before anyone is asked to pay. Where a subscription is later agreed, it can be cancelled before renewal so the next period is not charged.

No revenue guarantees

We don’t guarantee revenue, savings or specific results. Refunds follow the rules above, not outcomes.

How to ask

Email flowking@mail.grokbot.com from the address you used to buy, with what you bought. Your legal rights as a consumer are not affected by this policy.